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...relevant quality standards and specifications. Provide training to the quality assurance team. Prepare...
...and providing training & ongoing support as required. Providing feedback and advocacy on customer pain-points to internal...
...renewals. Building strong product expertise and providing training & ongoing support as required...
...Sharing: Provide training sessions and documentation to ensure teams across the organisation...
...satisfaction scores. Monitor agent performance post- training to identify skill gaps and provide targeted coaching...