The Role:
DUTIES & RESPONSIBILITIES
Technology Vision & Strategy
- Play an instrumental role in developing and executing a comprehensive technology strategy that aligns with the company's business objectives and growth plans
- Stay updated on technological trends, assessing their relevance, and defining the company's technology vision
- Communicate the technology vision internally and externally, explaining technological changes and recommending innovative solutions
- Monitor evaluate and improve the technology vision and strategy regularly to keep it current and relevant
- Develop and execute a plan towards agile framework implementation within the organization and monitor and evaluate continuous progress and success.
Technology Management
- Take ownership of the technology transformation roadmap
- Align technology investments with the business continuity strategy and plan, product development and business development activities
- Develop and execute cost optimization strategy
- Lead research and development (R&D) on adoption of emerging technologies
- Ensure 99.99% uptime of platforms and applications
- Work closely with the Information Security team to execute IT and cybersecurity strategies
- Take leadership in the migration of banks and other business clients to the instant payment switch
- Ensure business continuity and disaster recovery across the 2 data centers
- Develop and execute a service improvement strategy with vendors.
Operations
- Orchestrate technology systems to drive efficiency, resilience, and growth
- Continuously track key metrics to identify potential issues, minimizing downtime, and ensuring the technology infrastructure runs smoothly
- Manage cloud infrastructure, networks, and automation systems, ensuring every component supports strategic goals and can handle real-time demands
- Align business vision with operational strategy
- Develop and implement the service operations management strategy and plan
- Develop and execute business intelligence and data strategy
- Drive automation and service improvement strategies
- Lead delivery of IT and technology operations through a robust work plan and internal support team to drive day to day business operations.
Innovation
- Build technology team capability within the organization (interfacing with products team)
- Together with the Product Development lead, oversee product development, ensuring that products are scalable, user-friendly, and market-ready, enabling seamless end-to-end development, from ideation to launch, and ensure technology enhances the product experience without over-engineering
- Leverage cutting-edge technologies like AI, IoT, and block chain to meet customer demands and drive market differentiation
- Create an open culture of experimentation and ideation within the technology and operations teams to allow for innovative discoveries relevant to the business and technology vision.
Stakeholder Management
- Drive stakeholder engagement with CTOs/CIOs/COOs of connected participants (Banks, FinTech, PSP, MNOs)
- Translate complex technical concepts into business outcomes for non-technical stakeholders
- Presenting data-driven insights that highlight the tangible benefits of technical investments, building trust, and securing buy-in for strategic initiatives
- Work collaboratively with the Engagement & Experience team to execute business development and customer success plans
- Drive engagements with technology vendors on service delivery and cost optimization strategies
- Collaborate with vendors, industry experts, research institutions, and startups to explore cutting-edge technologies and accelerate innovation.
Team Leadership
- Build, lead and mentor high-performing technical and engineering teams
- Implement an agile culture enterprise-wide
- Develop and execute program management capability within the business and conduct awareness sessions across the organization to build programming capacity and knowledge
- Foster a culture of collaboration, innovation, and continuous improvement, ensuring clear communication and alignment across departments
- Drive relevant certification of technology teams.
Technology Risk Management Audit & Compliance
- Identify and mitigating technology-related risks
- Implement robust data protection measures, conduct regular vulnerability assessments, and develop comprehensive crisis management strategies together with the Information Security team
- Lead in technology audits and drive continual improvement, implementing audit recommendations as presented.
Sustainable & Ethical Technology Development
- Embed sustainability and ethical considerations into the technology stack
- Strategically move the business towards energy-efficient data centers, adopt carbon-neutral cloud platforms, and ensure algorithms are free from bias and transparent in their functioning
- Protect sensitive user data and maintain privacy as non-negotiable aspects of this responsibility.
Budgeting and Financial Management
- Lead in developing a comprehensive budget strategy that is tailored to the specific technology and operations needs of the business
- Drive financial prudence through strong financial acumen, including the creation and management of technology function budgets, controlling operational costs, and ensuring cost-effective completion of projects assigned as aligned to the strategic and functional work plans
- Align budget strategy with the company's short-term and long-term goals
- Manage the budget allocated for operations responsibly, ensuring cost-effectiveness and efficient resource allocation
- Track expenditures, identify opportunities for cost saving and prepare accurate financial reports.
Operational Excellence
- Maintain knowledge in the department, keeping it up to date with the latest training practices, trends, and technologies
- Model best practices in technology and operations activities
- Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks, and participating in relevant professional associations
- Maintain quality service by establishing and enforcing company policies, procedures, standards and values
- Put in place proper quality control checks and balances within each project and operations activity assigned
- Regularly report on key performance indicators (KPIs) for all technology-led projects and operations.
EDUCATION SKILS KNOWLEDGE & EXPERIENCE REQUIRED
- Bachelor’s Degree in Computer Science, Software Engineering, or any other related technical field from a recognized institution of higher learning
- Relevant certifications in Technology Projects/Program Management, Agile, DevOps, Cybersecurity, Infrastructure, Site reliability, etc.
- MBA with a specialization in finance or technology management, or any other relevant discipline that bridges the gap between technical and business strategy, is an advantage
- Minimum of 15 years’ work experience in payments and FinTech technology environments
- Proficiency in languages commonly used in FinTech, such as Python, Java, and SQL
- Skills in data exploration, structuring complex financial systems, and understanding processes to benefit the business
- A deep understanding of cybersecurity best practices, including knowledge of information system architecture, data protection, and combating cybercrime
- Familiarity with blockchain technology and its applications in secure transactions, smart contracts, and decentralized platforms
- Expertise in cloud platforms like AWS or Google Cloud for provisioning scalable infrastructure, implementing server less pipelines, and securing sensitive data
- Understanding and integration of the financial sector and technology regulatory frameworks
- Understanding of payment system models, instant payments, and industry trends
- Senior technology leadership experience with experience leading and motivating cross-functional and interdisciplinary projects and business teams
- Proven experience providing technology and operations oversight to deliver and support 24x7 real-time payment services
- Experience in modern technology stack in a transaction processing environment.
- This advertisement will close on Monday, 3rd November, 2025, at 5.00pm EAT.
- Leadership Role
- Fantastic work culture
- Work alongside & learn from best in class talent